Adding the Facebook Chat Widget to your Website

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Springnest Team

Adding the Facebook Chat Widget to your website will allow your website visitors to interact with your business anytime. 

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How to add the Facebook Chat Widget to your website:

Note: To use this feature, you will need to:

  • Have a Published Facebook Business Page associated with your business
  • Be an administrator of your Facebook Business Page
  • Be logged into your Facebook Account here 

Step 1: Click the Website tab > Select the Widgets section

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Step 2: In the left-hand menu click Facebook Chat > Click the Add Facebook Chat button

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Note: An external window will pop-up once you've clicked the Add Facebook chat button.

Step 3: Click the Select Page button > Choose the relevant Facebook Page you manage > Click Continue

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Step 4: Read the pop-up messaging regarding Adding Facebook Messenger to your website > Click Next

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Set-up Customer Chat:

Step 5: Read and complete the Language and Greeting Message fields > Click Next

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Appearance:

Step 6: Optionally you can add custom colours to your Facebook Messenger icon > Click Finish

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Note: Springnest will automatically choose a colour for the Facebook Chat widget, to match your websites design.

Step 7: Your Facebook Chat Widget setup is now complete > Click Done

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Set-up Complete:

Step 8: You will see a message confirming that your Chat widget has been added > Click Visit your website to see it in action.

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