Adding the Facebook Chat Widget to your Website

Adding the Facebook Chat Widget to your website will allow your website visitors to interact with your business anytime. 


How to add the Facebook Chat Widget to your website:

Note: To use this feature, you will need to:

  • Have a Published Facebook Business Page associated with your business
  • Be an administrator of your Facebook Business Page
  • Be logged into your Facebook Account here 

Step 1: Click the Website tab > Select the Widgets section


Step 2: In the left-hand menu click Facebook Chat > Click the Add Facebook Chat button


Note: An external window will pop-up once you've clicked the Add Facebook chat button.

Step 3: Click the Select Page button > Choose the relevant Facebook Page you manage > Click Continue


Step 4: Read the pop-up messaging regarding Adding Facebook Messenger to your website > Click Next


Set-up Customer Chat:

Step 5: Read and complete the Language and Greeting Message fields > Click Next



Step 6: Optionally you can add custom colours to your Facebook Messenger icon > Click Finish


Note: Springnest will automatically choose a colour for the Facebook Chat widget, to match your websites design.

Step 7: Your Facebook Chat Widget setup is now complete > Click Done


Set-up Complete:

Step 8: You will see a message confirming that your Chat widget has been added > Click Visit your website to see it in action.