Adding and Configuring the WhatsApp widget on your Springnest website

Springnest lets you add a WhatsApp widget to your website, with support for multiple contacts, a call option, and full control over how the button looks and where it sits.

The first time you set up the widget, you'll be asked for one contact to get started:

• Title: what this contact handles, e.g. Reservations

• Contact name: shown under the title, e.g. Lina

• WhatsApp number: include the country code, e.g. +27 ### ####

Click Add WhatsApp widget. You can add more contacts and change how the button looks once this one is saved.

You can add multiple WhatsApp number for your visitors to choose from when starting a conversation. This is useful if you use separate WhatsApp numbers for different departments of your business, eg. one for reception and reservations, and one for your spa.

Click Add a contact. Each contact has the fields above, plus:

• Photo: optional, shown next to the contact

• Welcome message: optional, shown in the chat panel for that contact, e.g. "Can I book a table for you?"

• Show this contact: hides a contact without deleting it

Add as many contacts as you need. Visitors pick one from the panel before being handed off to WhatsApp.

• Button style: Icon only, Icon and text, Icon with a teaser message, or Contact photos and text

• Button text: a custom label (leave blank for "Chat with us")

• Button position: the corner of the screen the button sits in

• Draw attention: adds a gentle pulse around the button

• Button colour: WhatsApp's colours or your site's own colours

• Panel heading: shown at the top of the contact panel (leave blank for "Who can help you?")

• Reply hours: shown under the heading, e.g. "We answer between 07:00 and 21:00"

• Offer a call: adds a call button that dials the first number in your contact details

• Mobile only: hides the button on desktop and laptop screens

Click Save to publish your changes.